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Telephone IconBasingstoke  01256 444 455 Telephone IconBournemouth  01202 520 220

You can store almost anything at Store & Secure as long as it’s not perishable, flammable or illegal! You cannot store flammable, toxic or explosive substances, LPG cylinders or any other compressed gases, any paints, thinners, petrol or oil, any firearms or ammunition, any chemicals (including and especially any oxidising agents), any plants and no animals.

At Store & Secure we will work with you to identify the ideal storage room and size for your needs. You can check out our Size Guide or give us a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke) if you have more questions.

As soon as you like! As long as you are able to show a Store & Secure team member suitable proof of identity (a passport), proof of address (a recent utility bill or bank statement from a UK address), and have means of payment other than cash, you can move in straight away.

No, you are the only key holder.

Yes we do. You can buy a padlock when you arrive from our Box Shop or alternatively you can provide your own lock, as long as it meets our robust standards.

We offer a number of payment options including direct debit, credit card and debit card. We do not take payment in cash.

You can access your stuff at any time during our store’s opening hours, 7 days a week. You must sign in at our reception each time for the security of the centre and others.

It is part of our security promise. It benefits you, our other customers and is for health and safety purposes.

Our opening hours are generally 08.00 – 18.00 Mon – Fri, 09.00 – 16.00 Sat and 10.00 – 14.00 Sun. Please contact our friendly team to enquire about any change in opening times over certain holiday periods.

It is advisable to pre-book your storage room if you want to guarantee your space. We charge just £20 for this and your money is refunded against the rental cost when you move in. However please don’t panic if it’s a last minute arrangement as we will always try our best to accommodate you. If you have any queries about reserving a room then please don’t hesitate to give our friendly team a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke).

You will need to sign a Storage Licence Agreement before you move in. You will then be issued with full terms and conditions of storage, at which point our friendly staff will explain these to you and answer any questions you have.

Yes, it is compulsory for your individual storage room to be insured against fire, theft and flooding. We will arrange this for you internally, at a cost and it will be charged alongside your storage fee four weekly, the cost of this is dependent on the value of your goods. We have a standard cover in place which works for most of our customers and we will check this is enough cover for you personally at move in stage.

We can recommend removal and ‘man with a van’ companies that will help you transport your personal items.

We have both large trolleys and lifts which are free of charge for our customers. The use of our pallet truck is also free.

We offer a full range of packing materials in our store, our ‘Saver Packs’ offer significant savings versus buying individual items.

Our store has free parking and loading bay services for your convenience.

Please visit our Storage Advice page or give us a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke), our friendly team will be happy to answer any questions you may have.

One of the benefits of our flexible storage solutions means that you can easily increase or decrease the size of your room as your need changes, so you’ll never have to pay for space you are not using.

We require you to give 28 days notice in writing (an email is fine) when you want to vacate your storage room. We will then calculate any refund for unused storage time that you are due. If you have any more questions, please don’t hesitate to contact our friendly team on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke), they will be more than happy to help.

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Can't find what you need or want to speak to us about your storage options? Give us a call anytime!


01256 444 455


01202 520 220

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