What can I store?

You can store almost anything at Store & Secure as long as it’s not perishable, flammable or illegal! You cannot store flammable, toxic or explosive substances, LPG cylinders or any other compressed gases, any paints, thinners, petrol or oil, any firearms or ammunition, any chemicals (including and especially any oxidising agents), any plants and no animals.

How safe will my things be?

We’ve invested in the latest security technology, including fire, smoke and intruder alarm systems and 24 hour CCTV monitoring. Our staff are on site seven days a week and are trained to monitor and react to any irregular or suspicious activity in or around the store. Out of hours our store is closely monitored by an external security company through CCTV.

How much space do I need?

At Store & Secure we will work with you to identify the ideal storage room and size for your needs. You can check out our Size Guide or give us a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke) if you have more questions.

When can I move in?

As soon as you like! As long as you are able to show a Store & Secure team member suitable proof of identity (a passport), proof of address (a recent utility bill or bank statement from a UK address), and have means of payment other than cash, you can move in straight away.

Does Store & Secure hold a key to my room?

No, you are the only key holder.

Can Store & Secure provide padlocks?

Yes we do. You can buy a padlock when you arrive from our Box Shop or alternatively you can provide your own lock, as long as it meets our robust standards.

How do I pay for my storage room?

We offer a number of payment options including direct debit, credit card and debit card. We do not take payment in cash.

When and how can I access my stuff?

You can access your stuff at any time during our store’s opening hours, 7 days a week. You must sign in at our reception each time for the security of the centre and others.

Why do I have to sign in at reception each visit?

It is part of our security promise. It benefits you, our other customers and is for health and safety purposes.

What are your opening hours?

Our opening hours are generally 08.00 – 18.00 Mon – Fri, 09.00 – 16.00 Sat and 10.00 – 14.00 Sun. Please contact our friendly team to enquire about any change in opening times over certain holiday periods.

Do I have to reserve my storage space?

It is advisable to pre-book your storage room if you want to guarantee your space. We charge just £20 for this and your money is refunded against the rental cost when you move in. However please don’t panic if it’s a last minute arrangement as we will always try our best to accommodate you. If you have any queries about reserving a room then please don’t hesitate to give our friendly team a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke).

Do I have to sign a contract?

You will need to sign a Storage Licence Agreement before you move in. You will then be issued with full terms and conditions of storage, at which point our friendly staff will explain these to you and answer any questions you have.

Is insurance compulsory and how is it calculated?

Insurance is a requirement of renting storage space within the UK. We can arrange cover for no more than £5.00 per month per £1,000 of goods insured (minimum cover is £2,000). The higher the value of goods insured, the less you pay in monthly premium per £1,000 of items stored. Please see our Insurance page for more information.

Can you help me get my goods into my room?

We can recommend removal and ‘man with a van’ companies that will help you transport your personal items.

Do you have trolleys?

We have both large trolleys and lifts which are free of charge for our customers. The use of our pallet truck is also free.

Do you sell boxes, padlocks and other packing materials?

We offer a full range of packing materials in our store, our ‘Saver Packs’ offer significant savings versus buying individual items.

Are there parking facilities?

Our store has free parking and loading bay services for your convenience.

Do you have any storage tips?

Please visit our Storage Advice page or give us a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke), our friendly team will be happy to answer any questions you may have.

What happens if I need a different size room as time goes on?

One of the benefits of our flexible storage solutions means that you can easily increase or decrease the size of your room as your need changes, so you’ll never have to pay for space you are not using.

How much notice do I need to give when I want to move out?

We require you to give 14 days notice in writing (an email is fine) when you want to vacate your storage room. We will then calculate any refund for unused storage time that you are due.

If you have any more questions, please don’t hesitate to contact our friendly team on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke), they will be more than happy to help.

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