What can I store?
You can store almost anything at Store & Secure as long as it’s not perishable, flammable or illegal! You cannot store flammable, toxic or explosive substances, LPG cylinders or any other compressed gases, any paints, thinners, petrol or oil, any firearms or ammunition, any chemicals (including and especially any oxidising agents), any plants and no animals.
How much space do I need?
At Store & Secure we will work with you to identify the ideal storage room and size for your needs. You can check out our Size Guide or give us a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke) if you have more questions.
When can I move in?
As soon as you like! As long as you are able to show a Store & Secure team member suitable proof of identity (a passport), proof of address (a recent utility bill or bank statement from a UK address), and have means of payment other than cash, you can move in straight away.
Does Store & Secure hold a key to my room?
No, you are the only key holder.
How do I pay for my storage room?
We offer a number of payment options including direct debit, credit card and debit card. We do not take payment in cash.
When and how can I access my stuff?
You can access your stuff at any time during our store’s opening hours, 7 days a week. You must sign in at our reception each time for the security of the centre and others.
Why do I have to sign in at reception each visit?
It is part of our security promise. It benefits you, our other customers and is for health and safety purposes.
What are your opening hours?
Our opening hours are generally 08.00 – 18.00 Mon – Fri, 09.00 – 16.00 Sat and 10.00 – 14.00 Sun. Please contact our friendly team to enquire about any change in opening times over certain holiday periods.
How much storage do I need moving house?
The self-storage unit you will need when moving to a new house depends on the size of your current home. If you’re looking to store the contents of a 1 or 2 bedroom flat, you’ll need at least 75 sq. foot of space. Whereas, if you want to store up to a four-bedroom house you may need up to 250 sq. foot. Whether you require household self-storage for the contents of a whole family home or a small flat, at Store & Secure you can find room for everything. For high-quality, secure household storage units in Bournemouth or Basingstoke call us today on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke).
Do I have to reserve my storage space?
It is advisable to pre-book your storage room if you want to guarantee your space. We charge just £20 for this and your money is refunded against the rental cost when you move in. However please don’t panic if it’s a last minute arrangement as we will always try our best to accommodate you. If you have any queries about reserving a room then please don’t hesitate to give our friendly team a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke).
Do I have to sign a contract?
You will need to sign a Storage Licence Agreement before you move in. You will then be issued with full terms and conditions of storage, at which point our friendly staff will explain these to you and answer any questions you have.
Do I need insurance?
Yes, it is compulsory for your individual storage room to be insured against fire, theft and flooding. We will arrange this for you internally, at a cost and it will be charged alongside your storage fee four weekly, the cost of this is dependent on the value of your goods. We have a standard cover in place which works for most of our customers and we will check this is enough cover for you personally at move in stage.
Can you help me get my goods into my room?
We can recommend removal and ‘man with a van’ companies that will help you transport your personal items.
Do you have trolleys?
We have both large trolleys and lifts which are free of charge for our customers. The use of our pallet truck is also free.
How do I store my belongings for moving?
Household self-storage units are the best way to store your belongings for moving. At Store & Secure our purpose-built personal storage units ensure your belongings stay safe and dry when you’re in the process of moving. Some people choose to store belongings in a garage, loft or spare room if they have the space available short term but if you’re looking for somewhere medium to long-term, personal household storage units are the best option. Get in touch today to get a quote or call us on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke) to find out more information about four household self-storage units in Bournemouth or Basingstoke.
Do you sell boxes, padlocks and other packing materials?
We offer a full range of packing materials in our store, our ‘Saver Packs’ offer significant savings versus buying individual items.
Are there parking facilities?
Our store has free parking and loading bay services for your convenience.
Do you have any storage tips?
Please visit our Storage Advice page or give us a call on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke), our friendly team will be happy to answer any questions you may have.
What happens if I find I need more or less space?
If you need more or less space, get in touch with us and we will be happy to help. Whether you have a household or business storage self-storage unit at Store & Secure, we offer flexible storage solutions so that you only ever pay for what you need. With no long-term commitment, our self-storage units are easy to upgrade or downgrade when required. Get a quote or call us on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke) to discuss your self-storage requirements and get expert advice.
What happens if I need a different size room as time goes on?
One of the benefits of our flexible storage solutions means that you can easily increase or decrease the size of your room as your need changes, so you’ll never have to pay for space you are not using.
How much notice do I need to give when I want to move out?
We require you to give 28 days notice in writing (an email is fine) when you want to vacate your storage room. We will then calculate any refund for unused storage time that you are due. If you have any more questions, please don’t hesitate to contact our friendly team on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke), they will be more than happy to help.
How to store furniture?
To make sure you have stored furniture correctly in a self-storage unit, follow our 7 steps on how to store furniture in a storage unit: 1. Clean furniture thoroughly before storing. 2. Take furniture apart where possible to save space. 3. Wrap furniture to prevent dust and moisture – we have plenty of wrapping material at out our box shop. 4. Protect glass items with paper and bubble wrap. 5. To avoid any scratches, line your storage unit with tarp or moving blankets. 6. Store large items vertically. 7. Don’t over fill your storage unit as this can lead to furniture being damaged. Get a quote today for storage units in Bournemouth or Basingstoke. Alternatively, call us on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke) or visit your local Store & Secure.
Do you have to have a storage unit to be able to buy packaging?
No, you don't need to have a storage unit to buy packaging. If you are looking for packing boxes in Bournemouth or Basingstoke, our Box Shop is full of packing supplies. From packing boxes and packing tape to bubble wrap and furniture covers, we’ve got you covered whether you have a storage unit at our facilities or not. And if you find you need a safe place to store your items, we offer flexible self-storage in a range of sizes at a price to suit you. To find out more about our packing boxes, call us on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke) or visit your local Store & Secure and our friendly team will be happy to help.