At Store & Secure Self Storage, ensuring that your stuff is safe is our number one priority. Working closely with the Self Storage Association (SSA) UK, the emergency services and other Statutory Authorities we guarantee to not only comply with, but to exceed expected regulations.

Our staff are on site seven days a week and are trained to monitor and react to any irregular or suspicious activity in or around the store. Out of hours our store is closely monitored by an external security company through CCTV.

All new customers are photographed and need to provide relevant identification before they can start storing with us. Cash payment is not accepted for the initial transaction in order to provide a traceable source of payment for new customers.

Every storage unit has its own lock and you, the customer, will hold the only key to that lock. We do not allow customers to provide their own locks unless they are up to the robust standards required by Store & Secure.

Store & Secure does not offer unrestricted 24 hour access to our store. Access is limited to our reception trading hours, which is open 7 days a week. Our security service can be summarised as the following:

  • Digital CCTV covering all the main access points to the storage area, constantly monitored throughout the day then during the night by an external security company
  • Fire & Smoke alarm system throughout the store
  • Sites staffed 7 days a week
  • Staff trained to monitor all security services
  • Store monitored by external security company after hours
  • Staff walk-around before reception opens and closes
  • Daily store patrols by staff
  • Licence terms & conditions
  • Requirement for customer ID and proof of address
  • Customer photographs

If you have any security related questions or any other queries, please don’t hesitate to contact our friendly team on 01202 520 220 (Bournemouth) or 01256 444 455 (Basingstoke), they’ll be more than happy to help.

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